ABOUT SHIPPING............
We now offer FREE Shipping on all U.S.A Orders ( Contiguous States Only ) over $100
NOTE: Free shipping applies to retail orders only, not valid for wholesale orders.
We ship to virtually any address in the world, either domestic or international.
VERY IMPORTANT: It is the customer's responsibility to provide a safe and proven address. Due to fraud concerns, we will not refund any orders marked as delivered by USPS/UPS/DHL. Please double-check the correct spelling of the address when placing the order. We will not be responsible for packages claimed as lost when the tracking shows it was delivered to the address provided. We apologize for the inconvenience.
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The system will calculate automatically the shipping cost at checkout based on the number of items and their weight.
You will have a chance to review your order and the shipping costs before you are asked to finalize your order and your Credit Card is charged.
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Our staff will process your order within 24 business hrs and hand it over to the most reliable shipping provider for the selected destination ( UPS or USPS )
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All US domestic orders are generally delivered within 3 to 5 business days. Please note that both carriers will not deliver on Saturday and Sunday.
International orders, due to distance and custom/import delays generally are in transit for 10 to 15 days from the date of shipping.
CUSTOMS & DUTY For International Buyers - Please understand that delays due to foreign customs clearance, etc. are a possibility, and the buyer is ultimately responsible for all duty and custom charges when applicable. We have noticed at times that the USPS/UPS tracking number does not update once the package is in a foreign country. Customers in the past were able to retrieve their packages from their local post office using the tracking number provided, although the mail service online site had no additional information
IMPORTANT: For both national and international shipments, the buyer is ultimately responsible for providing a "safe" delivery address. We will not be responsible for items marked as delivered by USPS or UPS, but claimed by the customer to never have been received or stolen by neighbors, dogs, or aliens. It is your responsibility as a buyer to track the package and make sure someone is there to receive it or provide a safe environment where the postman can drop it off.
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No, due to the real possibility of delays due to holidays, weather or other logistic factors, we cannot ship any orders to hotels or other temporary residences. Make sure someone will be at the location at all times, or the order will be canceled before it is processed.
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Once your order is shipped you will receive an email with a tracking #
All UPS packages can be tracked at www.ups.com
All USPS packages can be tracked at www.usps.com
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If the confirmation email was not received or lost please reach out to customer service at store@panaceapole.com for any inquiry. PS: The Instagram/Social Media management staff does not have access to any order info, and may not be able to help with inquiries of this kind.
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For order specific questions please email customer service at store@panaceapole.com. Direct messages can then be sent also through our contact form.
Our experienced staff will reply to you within 24hrs. For any order inquiry please include your order # in the email.
Please note the Instagram/Social Media management staff does not have access to any order info, and may not be able to help with inquiries of this kind.
Any physical mail can be sent to:
PANACEA BRAND
PO BOX 201
THIELLS NY 10984We receive tons of mail daily, but value your input and business - no email will go unanswered - be patient!