Got more questions? Just drop us an email at store@panaceapole.com or fill out the form in the Contact Us section.
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Our staff will process your order within 24 business hrs and hand it over to the most reliable shipping provider for the selected destination ( UPS or USPS )
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All US domestic orders are generally delivered within 3 to 5 business days. Please note that both carriers will not deliver on Saturday and Sunday.
International orders, due to distance and custom/import delays generally are in transit for 10 to 15 days from the date of shipping.
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The system will calculate automatically the shipping cost at checkout based on the number of the items and their weight.
You will have a chance to review your order and the shipping costs before you are asked to finalize your order and your Credit Card is charged.
Please note import duty and taxes may be levied on international shipments by the local government and custom department at the time of arrival. These charges are unfortunately beyond our control, and the client's sole responsibility.
VERY IMPORTANT: It is the customer's responsibility to provide a safe and proven address. Due to fraud concerns we will not refund any orders marked as delivered by USPS/UPS/DHL- Please double check the correct spelling of the address when placing the order. We will not be responsible for packages claimed as lost when the tracking shows it was delivered to the address provided. We apologize for the inconvenience.
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No, due to the real possibility of delays due to holidays, weather or other logistic factors, we cannot ship any orders to hotels or other temporary residences. Make sure someone will be at the location at all times, or the order will be canceled before it is processed.
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Once your order is shipped you will receive an email with a tracking #
All UPS packages can be tracked at www.ups.com
All USPS packages can be tracked at www.usps.com
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If the confirmation email was not received or lost please reach out to customer service at store@panaceapole.com for any inquiry. PS: The Instagram/Social Media management staff does not have access to any order info, and may not be able to help with inquiries of this kind.
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For order specific questions please email customer service at store@panaceapole.com. Direct messages can then be sent also through our contact form.
Our experienced staff will reply to you within 24hrs. For any order inquiry please include your order # in the email.
Please note the Instagram/Social Media management staff does not have access to any order info, and may not be able to help with inquiries of this kind.
Any physical mail can be sent to:
PANACEA
300 7th Avenue
Brooklyn
NY 11215We receive tons of mail daily, but value your input and business - no email will go unanswered - be patient!
ABOUT RETURNS..........
If you are not 100% satisfied with your purchase, you can return your unused item to our warehouse for a full refund within 30 days from the date of purchase.
IMPORTANT: All items must be returned in their original packaging and in new condition. No exception will be made on items worn, trained in, washed, covered in hair, or with an odd smell. Original shipping & return charges will not be refunded. We will cover only reshipping fees from our warehouse to you on exchanges within the Continental USA. Any return/reshipping fee for International orders is the client's sole responsibility.
DISCLAIMER: All Exchanges, Refunds, and Store Credit are ultimately pending approval upon receipt and inspection of the returned gear. No exceptions will be made.
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If you need to return an item, simply please email customer service at store@panaceapole.com for a return authorization code.
Our experienced staff will reply to you within 24hrs, and gladly help with any reasonable request. For any order inquiry please include your order # in the email.
Please note the Instagram/Social Media management staff does not have access to any order info, and may not be able to help with inquiries of this kind.
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Once you have received the email with the return authorization code (ARC) from our staff, please ship back the items to:
PANACEA
300 7th Avenue
Brooklyn
NY 11215Please absolutely include the authorization return code (ARC) within the return package. Failure to do so will result in a delay in processing your refund/credit request due to the large volume of packages handled daily through our warehouse.
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Once your return is received and inspected by the customer service staff (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. For safety/privacy concerns we have no access to this information, and a phone call to your bank and credit card company is the best way to track the progress of the refund.
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Due to the quick turnaround of our collections, we cannot guarantee availability of all sizes and styles at all times. We highly recommend inquiring with our customer service team at store@panaceapole.com regarding other sizes and style availability before returning an item.