Got more questions? Just drop us an email at store@panaceapole.com or fill out the form on our contact page.
ABOUT RETURNS..........
If you are not 100% satisfied with your purchase, you can return your unused item to our warehouse for a full refund within 30 days from the date of purchase.
IMPORTANT: All items must be returned in their original packaging and in new condition. No exceptions will be made on items worn, trained in, washed, covered in hair, or with an odd smell. Original shipping & return charges will not be refunded. We will cover only reshipping fees from our warehouse to you on exchanges within the Continental USA. Any return/reshipping fee for International orders is the client's sole responsibility.
DISCLAIMER: All Exchanges, Refunds, and Store Credit are ultimately pending approval upon receipt and inspection of the returned gear. No exceptions will be made.
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If you need to return an item, simply email us at store@panaceapole.com with your Name, Order Number, and reason for returning the item. Our staff will contact you within 24hrs with an authorization code.
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Once you have received the email with the return authorization code (ARC) from our staff, please ship back the items to:
PANACEA
300 7th Avenue
Brooklyn
NY 11215Please absolutely include the authorization return code (ARC) within the return package. Failure to do so may result in delays in processing your refund/credit request due to the large volume of packages handled daily through our warehouse.
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Once your return is received and inspected by the customer service staff (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. For safety/privacy concerns we have no access to this information, and a phone call to your bank and credit card company is the best way to track the progress of the refund.
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Due to the quick turnaround of our collections, we cannot guarantee availability of all sizes and styles at all times. We highly recommend inquiring with our customer service team at store@panaceapole.com regarding other sizes and style availability before returning an item.